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REPORT PROBLEM – CUSTER RD

Did you experience a problem while using a vacuum or washing at our self-serve site or pet wash? We apologize! Please use the form below to report the issue, and a Classy Chassis team member will be in touch within 3 business days.

Classy Chassis Self-Serve located in Lakewood at 7432 Custer Road W.(Required)

Please check to confirm that this report is for: CLASSY CHASSIS SELF-SERVE, 7432 Custer Rd W, LAKEWOOD, WA

What type of equipment caused you to report this issue today?(Required)

Cash Machine, Token Machine, Credit Card Machine, Vending Machine

Dog Wash Tub OR Dog Vending

Self-Serve Wash Bay OR Vacuum

Other

Please select the EQUIPMENT ID (listed on the red sticker where you scanned the QR code)(Required)

Please select the EQUIPMENT ID (listed on the red sticker where you scanned the QR code)(Required)

Please select the EQUIPMENT ID (listed on the red sticker where you scanned the QR code)(Required)

Please select which option most closely describes the issue you experienced:(Required)

Problem purchasing the wash

My car was not cleaned to my satisfaction

The car wash did not work properly

Other

Please select which option most closely describes the issue you experienced:(Required)

Question about the $15 hold (NOTE: if this is appearing on your statement, it is just "pending" and is not a charge; it should disappear within 3 business days)

Credit card charge or credit card not working

Coin jam

Hose broken or missing

Blower not working

Damaged spray gun

Soap/solutions not spraying

Other

If you are requesting a refund with your report, please indicate the method of payment you used during your visit:(Required)

n/a / I am not requesting a refund

Credit Card

Cash

Tokens

Classy Chassis Gift Card or Fleet Card

Please enter the last 4 digits of the card you used(Required)

This is required to locate the transaction in the system and to process any refund

Please enter the amount you wish to be refunded(Required)

Please note our team will review the transaction and the amount will need to be approved. If you are not sure of the amount, you may enter "not sure" or "?"

Date of incident(Required)

MM slash DD slash YYYY

Approximate time of incident(Required)

Hours

:

Minutes

AM/PM

Vehicle you were driving (MAKE, MODEL, and COLOR)(Required)

Name(Required)

First Last

Mailing address where we can send your approved refund:(Required)

Street Address City State ZIP Code

Email(Required)

Phone(Required)

May we text you at this number?(Required)

We may need additional information and/or update you on your report's status

Yes

No

What is the PREFERRED method that we contact you?(Required)

Note that we may be required to contact you via one of the other methods depending on the situation, but will do our best to accommodate your preference.

Email me

Call me

Text me

Please add any other important info about your concern/issue experienced, and what we can do to make it right:

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